Are You Improving Your Member Satisfaction?
Start measuring member satisfaction today with Credit Union Barometer, an ongoing member satisfaction survey program. Easy to set-up and administer, you can be up and running in as little as 2 days collecting feedback and gaining insights from your members.
Using the powerful cause-and-effect methodology of the American Customer Satisfaction Index (ACSI), you can measure each element of the member experience.
Strategic Insights
Member comments in their own words.
ACSI statistical model for your credit union.
Historical trend analysis.
Benchmarking data allows for comparing your credit union against others.
Actionable Information
Online reporting portal – identify problem areas through drill-down dashboard access to survey data 24/7.
Receive immediate email alerts of unsatisfied borrower feedback.
Results by branch and member demographics.
Team of operations specialists on hand to assist in program set-up
Email invitations fully hosted by CFI Group
Easy to follow data templates to assist in set-up
Powered by the patented ACSI (American Customer Satisfaction Index) statistical modeling engine.