Privacy Policy
CFI Group Privacy Policy and Safe Harbor Statement

CFI Group is a worldwide firm that helps its clients to maximize shareholder (or other stakeholder) value by optimizing employee and customer satisfaction. Employee and customer satisfaction is typically measured through some type of survey.

CFI Group appreciates your confidence in us. Security encryption of your information using industry best practices is utilized to help keep your information anonymous and confidential. This privacy policy covers all information collected on as well as information collected through CFI Group's surveys that it executes on its clients’ behalf.

This privacy policy governs any data or personally identifiable information collected through a survey sponsored, hosted, or managed by CFI Group. Personally identifiable information means any information that individually identifies a particular respondent, such as name, address, phone number, or email address.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Web site, you can email

Since CFI Group is a worldwide organization, we also comply with the U.S.-EU Safe Harbor Framework. CFI Group demonstrates its commitment to your privacy by agreeing to disclose its information, practices, and policies in compliance with U.S.-EU Safe Harbor Privacy Principles as set forth by the U.S. Department of Commerce in cooperation with the European Commission.

The U.S.-EU Safe Harbor program was developed to help assure organizations and individuals within the European Union that adequate privacy protections are followed in the collection, use, and retention of personal information from EU Member States. CFI Group has certified to the U.S. Department of Commerce that it adheres to the U.S.-EU Safe Harbor Privacy Principles and related requirements. For more information about the Safe Harbor program and its benefits, and to view our certification, visit

The U.S.-EU Safe Harbor Framework includes seven privacy principles (the U.S.-EU Safe Harbor Privacy Principles) concerning the protection of personal information. A list of these principles and how CFI Group meets these requirements follow.

Notice and Choice

Information Collection & Use
Visitors to the CFI Group site may request more information about CFI Group by filling out one or more of our available online forms. Forms on the site include: a contact us form, a request more information form, or an information download form. The standard information request forms include: First name, Last name, Email, Phone and Company. The information collected through these forms is used solely to contact the visitor to resolve any questions and/or comments that they might have or to respond to a request to contact them.

Companies using CFI Group's products to collect feedback may share personal information as part of the data collection process. Information may include one or more items such as First name, Last name, Address, Phone, and Email. Users providing feedback to a Company using CFI Group's products can choose to provide their user information or can opt-out and choose to be anonymous. Companies use this information to provide follow-up to their customers and/or employees that post feedback.

Users who access CFI Group products must provide username and password to log in to a CFI Group product. This information is kept confidential and is only used to help identify and access CFI Group's product functionality.

If you have questions, concerns, or complaints contact CFI Group at:

Phone:   1-734-930-9090
Mail:        625 Avis Drive
                Ann Arbor, MI 48108

Onward Transfer

Information Sharing and Disclosure
CFI Group does not share or disclose personal identifiable information with Third Parties. Customers that use CFI Group's products to collect personal information must agree to abide by the same principal guidelines followed by CFI Group. Since CFI Group is in the business of conducting surveys, results from a survey most commonly are presented in aggregated form. Respondents may not be contacted with any marketing-oriented message unless they expressly consent to be contacted in such a way. Under no circumstances does CFI Group share personally identifiable information with any person or entity outside of the particular CFI Group client relationship, unless it is required to do so by law.

CFI Group does not share your information with any partner companies, unless given your permission. We will not sell your information to any newsletter or mailing list companies.

CFI Group seeks a safe environment for all Internet users. CFI Group is a family-friendly company and does not publish information that is not suitable for children or minors.

Legal Disclaimer
We reserve the right to disclose personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

No party other than CFI Group and participating Customers are allowed to access information stored on our servers. Doing so is a violation of federal and state law. CFI Group has taken caution by placing security measures and firewalls on all network servers to prevent outside parties from accessing private information. In the event of a breach of security or attempted breach of security, CFI Group will vigorously pursue those parties illegally accessing information on our servers, both civilly and criminally.

Access and Data Integrity

Your Account Access
Usernames and passwords are stored in our databases. All passwords are encrypted. Account information is kept secure and used solely by our customers to access your client account, and to facilitate communication. Company administrators have permission to make corrections or changes to their account information as needed. User information is stored only when a user voluntarily gives this information for use by a client company. No information is released outside of the CFI Group system.

Personally Identifiable Information
If your personally identifiable information changes, or you want it removed from our system, you may request that we update/remove it by going to

The security of your personal information is important to us. We follow general accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Web site, you can email us at

Privacy Complaints by European Union Citizens:
In compliance with the U.S.-EU Safe Harbor Privacy Principles, CFI Group commits to resolve complaints about your privacy and our collection or use of your personal information. European Union citizens with inquiries or complaints regarding this privacy policy should first contact CFI Group at:

Mail:  CFI Group
          Attention: Safe Harbor
          625 Avis Drive
          Ann Arbor, MI 48108

CFI Group has further committed to refer unresolved privacy complaints under the U.S.-EU Safe Harbor Privacy Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by CFI Group, please visit the BBB EU SAFE HARBOR web site at for more information and to file a complaint.